FAQ

Frequently Asked Questions

How does Cash on Delivery work?

You pay in cash when your order is delivered to your door. No card or online payment is required. Please have the exact amount ready if possible.

What areas do you deliver to?

We currently deliver across the Austin, TX metro area. Enter your ZIP code at checkout to confirm availability.

How long does delivery take?

Most orders are dispatched within 24 hours and arrive within 2-4 business days.

Can I change or cancel my order?

You can cancel your order within 2 hours of placement from your account dashboard. After that window, please contact support.

Are your products authentic?

Every product on Palkay is sourced directly from manufacturers or authorised distributors. We do not list grey-market or counterfeit goods.

How do I track my order?

Log in to your account and visit "My Orders" to see real-time status updates for all your orders.