At Palkay, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our return and exchange policies are designed to be simple and hassle-free.
1. General Return Policy:
- Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as when received.
- Certain items, such as perishable goods, custom products, and personal care items, may not be eligible for return.
- Return Process:
- To initiate a return, please contact our customer service team at [customer service email or phone number].
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
- Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a damaged or defective item or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Refunds:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 14-21 business days.
2. Exchange Policy:
- Eligibility for Exchanges:
- Exchanges are permitted within 30 days of the delivery date.
- Items must be in new, unused condition and in their original packaging.
- Exchange Process:
- Contact our customer service team to request an exchange.
- Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
- Our team will guide you through the exchange process and provide instructions.
- Shipping Costs:
- Customers are responsible for shipping costs for the return of the original item.
- We will cover the shipping costs for the new item being sent out as part of the exchange.
3. Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Perishable goods (e.g., food, flowers)
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, including providing a replacement or refund.
5. Contact Us
If you have any questions or concerns about this Privacy Policy, please get in touch with us at:
Email: contact@palkay.com
Thank you for choosing Palkay. Your privacy is important to us.