At Palkay, we are dedicated to providing you with the best shopping experience possible. If you’re not fully satisfied with your purchase, our simple and transparent return and exchange policies ensure a quick and hassle-free process.
1. Return Policy
Eligibility for Returns:
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Returns must be initiated within 30 days from the delivery date.
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Items must be unused, in their original packaging, and in the same condition as received.
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Certain products — such as perishable goods, custom-made items, and personal care products — are not eligible for return.
How to Return:
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Contact our customer support team at sales@palkay.com to begin the return process.
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Provide your order number, the item(s) you wish to return, and the reason for returning them.
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Our team will issue a Return Merchandise Authorization (RMA) number along with step-by-step return instructions.
Shipping Fees:
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Customers are responsible for return shipping costs unless the return is due to an error on our part or a damaged/defective item.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds:
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Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
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If approved, refunds will be processed to your original payment method within 14–21 business days.
2. Exchange Policy
Eligibility for Exchanges:
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Exchanges must be requested within 30 days from the delivery date.
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Items must be unused, in original packaging, and in brand-new condition.
How to Exchange:
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Contact our customer support team at sales@palkay.com.
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Provide your order number, the item(s) you’d like to exchange, and the reason for the exchange.
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Our team will assist you with the process and provide return and replacement instructions.
Shipping Fees:
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Customers are responsible for shipping costs when returning the original item.
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Palkay will cover the cost of shipping for the replacement item.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
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Gift cards
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Downloadable software
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Certain health and personal care items
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Perishable products (e.g., food, flowers)
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our support team immediately. We’ll resolve the issue promptly by issuing a refund or sending a replacement at no additional cost.
5. Contact Us
If you have any questions or concerns regarding our Return or Exchange Policy, please reach out to us:
📞 Phone: +1 (737) 402 2788
📧 Email: procurement@palkay.com
contact@palkay.com
Thank you for choosing Palkay.
We appreciate your trust and are committed to ensuring your satisfaction with every purchase.